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Customer reviews of BMW & Mini Direct

At BMW & Mini Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible, with things like easy reservations, sign at home finance, out of hours appointments and hand overs, and home delivery all available.

But don't just take our word for it, see what some of our customers have to say about us...

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BMW & Mini Direct

BMW & Mini Direct

Based on 130 customer reviews

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  • 5

    Outstanding Service

    By JAMES R on 26 February 2021 | Verified purchase

    Right from the first call with Steve, the process of buying a car could not be more straight forward, from arranging the finance, to him delivering the car to my door and taking my part ex away. The car is immaculate, he even put two new tires on the front as they were near the legal limit, without me having to ask. Highly recommend Steve and the team, if the chance arises to buy another car from them, I definitely will!

    Reply from BMW & Mini Direct on 26/02/21

    Thank you for the lovely Review James. It was a pleasure looking after you and getting you the perfect new Mini . Keep enjoying it and thanks for the nod , to have Fish & Chips in Poole Quay....lovely !!!

  • 5

    Great friendly service.

    By KATE F on 22 February 2021 | Verified purchase

    Great friendly service and everything was spot on with the car. Would recommend.

    Reply from BMW & Mini Direct on 22/02/21

    Thanks for the review Kate. Hope you keep enjoying the car

  • 5

    A pleasure to buy from

    By DARREN R on 17 February 2021 | Verified purchase

    Great service and car exactly as described. I felt as though they treated customers fairly, with no hard sell, just good information. Delivery was arranged within 3 days, and delivery itself was great. Arrived bang on time despite the distance

    Reply from BMW & Mini Direct on 18/02/21

    Thanks for the lovely kind review guys. Glad you enjoyed your buying experience with us and that you love the car

  • 5

    Steve was brilliant,

    By SUZANNE M on 17 February 2021 | Verified purchase

    Steve was brilliant, great customer service and very helpful even out of business hour's. Would highly recommend buying from this dealership.

    Reply from BMW & Mini Direct on 17/02/21

    Thank you for the kind review, It was a pleasure looking after you, and we wish you many happy miles in your stunning X2

  • 5


    By RICK S on 14 January 2021 | Verified purchase

    Very Honest straight forward deal.I thought it would be difficult to purchase a new car during COVID and it’s restrictions but no it was made so easy by BMW Mini Direct.I can totally recommend using this Dealership.You won’t look back.No pressure totally hassle free.BMW Direct do all the hard work so all I had to do was turn up and drive away.A massive Thankyou.

    Reply from BMW & Mini Direct on 15/01/21

    Thanks for your kind Review Rick. Glad you had an easy experience and we hope you enjoy your new Mini Clubman

  • 5


    By NATHAN M on 13 November 2020 | Verified purchase

    mini direct are great. Held the car like promised and was helpful at all stages . Let us carry on and check cars by ourself but was there as soon as we needed him. Excellent set up and very happy with our new mini and bmw!

    Reply from BMW & Mini Direct on 14/11/20

    Hi Nathan, thanks for you lovely review. I'm glad we could help and get you the perfect 1 Series & Mini.

  • 5

    Excellent service

    By charity C on 08 November 2020 | Verified purchase

    Great service. Perfect condition car, very pleased. Highly recommend.

    Reply from BMW & Mini Direct on 09/11/20

    Hi Charity, It was a pleasure helping you find your perfect Mini, and I hope you have many miles of happy Mini Motoring in your new car

  • 5


    By VERITY B on 31 October 2020 | Verified purchase

    Amazing service, excellent car, would definitely recommend

    Reply from BMW & Mini Direct on 31/10/20

    Hi Verity. Thank you for your kind review. We were happy to help you find the perfect Mini. Hope you enjoy it Stay Safe

  • 5

    Fantastic service!

    By mark B on 30 October 2020 | Verified purchase

    Absolutely first class service- above and beyond! Put deposit on BMW which through no fault of dealer was delayed. They lent us a car in meantime and when our car arrived did every last little job in it before delivery. Would absolutely recommend this dealer!

    Reply from BMW & Mini Direct on 30/10/20

    Hi Mark, thanks for the kind review. It was a pleasure to look after you both , and hank you for your patience in waiting for the car

  • 5


    By CLAIRE B on 22 October 2020 | Verified purchase

    First time I've bought a second hand car and it was such an easy experience. Even better was that I could show I was excited and wasn't made to feel stupid! I highly recommend Mini Direct - thank you!

    Reply from BMW & Mini Direct on 23/10/20

    Hi Claire, Thank you for your kind review, it was a pleasure looking after you, and we love it when our customers are as excited as us about Mini's. Enjoy your lovely new Cooper, and we hope to see you soon

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