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Customer reviews of BMW & Mini Direct

At BMW & Mini Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible, with things like easy reservations, sign at home finance, out of hours appointments and hand overs, and home delivery all available.

But don't just take our word for it, see what some of our customers have to say about us...

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BMW & Mini Direct

BMW & Mini Direct

Based on 149 customer reviews

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  • 5

    Impeccable customer service

    By Rob and Jane F on 13 June 2020 | Purchase not verified

    Impeccable team, impeccable customer service. Would highly recommend Mini Direct if looking to purchase your next used vehicle. Felt the team at Mini Direct went above and beyond to help meet our expectations.

    Reply from BMW & Mini Direct on 13/06/20

    Thanks Rob & Jane. We really appreciate your kind comments and look forward to looking after you again soon

  • 5

    Used BMW 1 series - Great garage and top blokes

    By Laurence O on 02 March 2020 | Purchase not verified

    Lovely experience, very friendly, not at all pushy and with lots of knowledge. Was in need of a car ASAP and they managed to get the BMW I wanted serviced and with new tires within a day. Would highly recommend.

    Reply from BMW & Mini Direct on 11/03/20

    Hi Laurence, thank you for your kind review. I'm glad you are enjoying using your new M-Sport to get to work on time

  • 5

    Excellent dealership, very friendly and not pushy.

    By Lisa M on 19 October 2019 | Purchase not verified

    I would definitely recommend this dealership, they were very helpful before during and after the sale of my son’s BMW 1 series.They filled us in on what was going on from the time of interest in the vehicle, with MOT and any parts they had to change ie : brakes. When we asked about missing parcel shelf, no problem, they got us one . Excellent customer service, not pushy at all. We had a good deal and would certainly recommend.

    Reply from BMW & Mini Direct on 13/02/20

    Thank you for you lovely review. It was a pleasure looking after you and helping you find the perfect car for your son. Keep enjoying it and we will see you for the next one

  • 5

    5 stars excellent service

    By Abby T on 02 August 2019 | Purchase not verified

    Hello, I bought my Mini Cooper (VN11LCF) from yourselves a few weeks ago. I would just like to thank you for the excellent service I received, esp From Ady -I am extremely happy with my car and want to recommend your garage (already have) to many! Whilst looking at the car, I found... no pressure, complete reassurance, kindness and respect. Thank you for your outstanding performance! I rate your garage 5* ! Regards Abby Tyler

    Reply from BMW & Mini Direct on 13/02/20

    Thank you for you lovely comments Abby. Really glad you were happy and that you are enjoying your new car. Hope to see you again soon

  • 5

    Very good Service from Mini Direct Worcester

    By David F on 11 May 2019 | Purchase not verified

    Went this morning to look at a Mini, Andy was VERY busy dealing with us & two other customers, but made the time to go & find my dog a bowl of water. VERY good service, very easy to work with, infact I have just changed my Audi at Coventry Audi, & I think Andy was better definitely quicker than Audi & Audi are very good, so for a small company to be as good as Audi means they are very good. I would definitely use Mini Direct again & recommend them to anybody, & I am picking the Mini up on Thursday.

    Reply from BMW & Mini Direct on 13/02/20

    Thanks for the lovely comments. Really hope you are enjoying the Mini and that the dog is too

  • 5

    Exceptional Friendly Service

    By Matt B on 17 March 2019 | Purchase not verified

    Excellent service from the sales team from the moment we arrived on the forecourt to view a Mini Cooper D for my fiance. The sales person was extremely helpful and couldn't do enough to help, this made the selection and purchase an easy and enjoyable process. All the vehicles are presented very well and look better than the excellent online pictures. I would highly recommend this family friendly, no pressure and very knowledgable company to anyone looking for a top notch BMW or Mini. I will certainly be returning when my car needs changing. Thanks Again

  • 5

    Highly Recommend - honest, friendly, professional

    By Sean & Soph W on 14 November 2018 | Purchase not verified

    Bought a car in September. Extremely knowledgeable about the cars, couldn't do enough for us in terms of waiting for us to sell the old car and raise funds and kept the car on hold despite it being a rarer model. Much better, upfront and honest experience compared to a main dealer!

  • 5

    Mini Cooper purchase

    By Frances S on 30 July 2018 | Purchase not verified

    I bought a Mini Cooper off Ady and Rupert. I can honestly say it’s the best experience of buying a car I have ever had. Quick efficient and professional. No pressure and very helpful not the usual salesman I’ve dealt with before really nice guys.

  • 5

    Mini - great service, friendly helpful staff

    By Craig B on 19 January 2018 | Purchase not verified

    Very good service, friendly staff who are prompt to reply back to emails and queries. I purchased my MINI from them 6 months ago I thought I better give it time before I review to ensure the car was as described. They gave a good part exchange price and was helpful in offering me an option for them to remove decals on the MINI that I didn't like. The MINI was very high mileage for its age but a good price and very well looked after the car looked like new and it looked like the dealer had put a lot of effort to make sure it was 100% for me when I came to collect it. They even said they would be happy for me to return the car in a few years and they would make me an offer on it. The dealer is quite tucked away but easy to find by Sat Nav. A good selection of cars. Praise goes out to the person who valets these cars they all looked brand new.

  • 5

    Great garage!

    By Stuart H on 24 November 2017 | Purchase not verified

    Very friendly - no pressure sales. Great after sales care as well. We love our new mini and feel it was very competitively priced. Thank you.