Customer reviews of BMW & Mini Direct

By Mark C on 24 June 2020 | Verified purchase

Buying a car has always never been the experience I'd expect - new or second-hand.....over pushy sales representatives wanting to not only force a car on you but also Finance! Or even being downright objectionable to me as a customer (even from main dealers). However, helping my Daughter buy a second-hand Mini One from Mini Direct was the pleasurable experience I always thought it should be. The Sales Representative, was straight-up, no pushy sales talk, fact based discussions about the car of our choice / warranty options and no sales patter with regards better deal with their Finance. I'd buy another second-hand car from Mini Direct - thanks.

Reply from BMW & Mini Direct on 24/06/20

Thanks for the very kind review Mark We do work really hard to help all of our customers find their perfect car and we know that it’s you that knows what you want and we just try to help you make that happen in the easiest way possible Hope you all keep enjoying the car

By nia B on 20 June 2020 | Verified purchase

Getting my new mini was such a lovely and easy experience. I was offered a good price for my previous Audi and absolutely love the new car! I really recommend using bmw/mini direct great service, lovely cars and really genuine people.

Reply from BMW & Mini Direct on 21/06/20

Hi Nia, Thank you for the lovely review, It was our pleasure to look after you with your Mini purchase, keep enjoying the car and hopefully your mum will be changing to Mini soon !!

By ruth S on 19 June 2020 | Verified purchase

They were extremely friendly, professional and down to earth. There was no pressure to buy and he answered all our questions.

Reply from BMW & Mini Direct on 19/06/20

Thank you for your lovely review Ruth, It was a pleasure to look after you and sell you your new BMW. I hope you enjoy it and you know where we are if you need anything

By nigel G on 17 June 2020 | Verified purchase

Customer service was great and the Mini Cooper was above expectation!!

Reply from BMW & Mini Direct on 18/06/20

Thanks for the kind review Nigel, it was a pleasure looking after you and your family. Hope you had a fun journey home

By stuart G on 13 June 2020 | Verified purchase

Really great experience, helpful and friendly from the start. Highly recommended

Reply from BMW & Mini Direct on 13/06/20

Thank you for your kind review Stuart. It was a pleasure looking after you and I hope you enjoyed the drive back to Plymouth

By DAVID W on 06 June 2020 | Verified purchase

Very good service, quick and helpful and very happy with the quality of the car

Reply from BMW & Mini Direct on 09/06/20

Thanks for the great review David. Really glad you’re loving your new csr

By savannah F on 05 June 2020 | Verified purchase

I would highly recommend BMW & Mini Direct. The staff were attentive, friendly and have gone above and beyond to ensure I am satisfied with my purchase.

Reply from BMW & Mini Direct on 09/06/20

Thank you for your kind review Savannah. It was a pleasure to look after you and I hope you really enjoy your new car

By CAROLINE K on 03 June 2020 | Verified purchase

Excellent service throughout. Contacted Mini Direct on the Friday late afternoon enquiring about a beautiful mini, wasn’t expecting a reply until Monday, but had a reply that night. Called Saturday morning and arranged to view and test drive the same day (contactless of course!). The mini had a few paint chips but after driving it I knew I wanted it. Steve assured me the chips would be rectified, gave me a fair price for my part ex and said I could collect on the Tuesday. Yesterday (Tuesday) I collected my new mini, which is in mint condition (not a paint chip in sight!) having never owned a mini before Steve took the time to talk me through all the controls, buttons and lights before I drove away with a huge smile on my face! Thanks so much for a fantastic and efficient service Steve. Highly recommend!

Reply from BMW & Mini Direct on 04/06/20

Hi Caroline. It was a pleasure looking bc after you and I’m so glad you’re enjoying the mini. Hopefully the sun will be back soon

By Sarah Jo G on 02 June 2020 | Verified purchase

Super friendly, great communication, fantastic selection of cars and fair on price. What more could you ask for

Reply from BMW & Mini Direct on 02/06/20

Thank you for your kind review Sarah. We try to supply really good cars at fair prices and try to look after all of our customers to the best of our ability. Keep enjoying the car. Thanks again

By shannon F on 02 June 2020 | Verified purchase

My Daughter purchased a Mini Cooper D from them. A great experience, no pressure selling. Very friendly and helpfull. Happy to accommodate an appointment that suited us.

Reply from BMW & Mini Direct on 02/06/20

Thanks for your lovely review Shannon. Really glad you are loving your new Mini and remember to look after the sign ¿